Refund policy
30-Day Returns
At Elvaren, we design our systems with precision and intention. If for any reason you are not satisfied with your purchase, we offer a straightforward 30-day return policy.
Return Policy Overview
Return Window
You have 30 days from the date you receive your order to request a return.
Condition Requirements
Items must be unused, in their original condition, and returned in the original packaging with all included accessories, documentation, and tags.
Return Assistance
Our client support team will guide you through the return process to ensure it is handled efficiently and professionally.
Return Costs
Defective or Incorrect Items
If your product arrives damaged, defective, or incorrect, Elvaren will cover the return shipping cost. Once verified, a replacement or refund will be issued.
Change of Mind (Customer Remorse)
If you choose to return an item for personal reasons (e.g., ordered the wrong product, no longer needed, incorrect fit), the cost of return shipping will be the responsibility of the customer. Original shipping fees are non-refundable.
How to Return an Item
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Contact Us
Email our support team at info@elvaren.ca with your order number and reason for return. -
Prepare Your Package
Securely repack the item in its original packaging, including all accessories and documentation. -
Ship the Item
Drop your package off at the designated shipping carrier as instructed in your return authorization email.
Refund Process
Inspection
Once we receive your return, the item will be inspected to ensure it meets our return criteria.
Processing
After approval, your refund will be issued to your original payment method. Please allow up to 7 business days for the refund to appear, depending on your financial institution.
Exchanges
If you would like to exchange your item for a different product, variant, or system, please contact our support team. We will assist you in arranging the exchange promptly.
Non-Returnable Items
For hygiene and safety reasons, certain items may be marked as non-returnable. These will be clearly indicated on the product page before purchase.
Contact Information
Customer Support Email: elvarenperformance@gmail.com
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.