Shipping policy
ELVAREN — SHIPPING POLICY
Overview
At ELVAREN, we are committed to delivering a precise and reliable shipping experience. Every order is processed with care to ensure your recovery system arrives safely and efficiently.
Please review the information below before placing your order.
Order Processing Times
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed after 5:00 PM (local warehouse time) will be processed the next business day.
During high-demand periods, processing times may extend slightly. If delays occur, we will notify you via email.
Shipping Destinations
We currently ship to:
• United States
• Canada
If your country is not listed at checkout, shipping is not currently available to that region.
Estimated Delivery Times
Delivery times vary depending on your location and product availability.
We process and handle all orders within 1 to 3 business days. Once handed over to our standard couriers, transit time typically takes 3 to 7 business days within the domestic region, resulting in an estimated arrival between 4 to 10 business days. Shipping times may vary depending on your country.
Please note:
Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.
ELVAREN is not responsible for delays caused by customs or third-party carriers.
Shipping Costs
Free shipping rates are customary with every product purchased.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number.
Tracking updates may take 2–5 days to appear, depending on carrier processing.
If you do not receive tracking information within 5 business days of placing your order, please contact us at:
support@elvaren.ca
Customs & Import Duties
For cross-border orders between Canada and the United States:
Customers are responsible for any applicable customs duties, import taxes, or local fees required by their country.
ELVAREN does not control or collect these fees.
Delivery Issues
If your package is delayed, lost, or arrives damaged:
Please contact us within 7 days of the expected delivery date.
We will work directly with the carrier to resolve the issue and determine the appropriate resolution.
ELVAREN is not responsible for:
• Incorrect shipping addresses provided at checkout
• Unclaimed packages
• Delivery delays caused by carrier disruptions
Address Accuracy
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered and the package is returned, reshipping fees may apply.
Once an order has been shipped, we cannot modify the delivery address.
Split Shipments
In some cases, items within a single order may ship separately due to supplier locations or inventory availability.
You will receive separate tracking numbers if this occurs.
Questions?
For any shipping-related inquiries, please contact:
Contact Information:
Address: 73 Bayly St W, Ajax L1S 0G2, Ontario, Canada
Email: support@elvaren.ca
Customer Service: +1-(437)-600-4621
ELVAREN Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (Your Time Zone)
We aim to respond within 1–2 business days.